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A technician receives a call from a customer who is too talkative How should the technician handle the call?
Allow the customer to speak without interruption and then try to use closed-ended questions to gather data.
The technician receives a prescription for Cyanocobalamin What should the technician dispense?
vitamin B-12
A technician is talking on the telephone to an angry customer who is unhappy with previous service How should the technician calm the customer?
Listen carefully and attempt to solve the customer's problem.
What approach should a technician take when receiving a call from a stressed customer?
Try to establish a rapport with the customer.
Which three pieces of information should be given to the next technician when transferring a customer?
your name ticket number customer name
When should an ISP helpdesk technician start documentation during the customer troubleshooting process?
An ISP Helpdesk Technician should start documentation as soon as they have answered the call and confirmed who you are.
While a technician is listening to a lengthy explanation of a problem the technician identifies the solution to the problem how should the technician proceed?
Wait until the customer has finished speaking, and then explain the possible solution.
When servicing a customers computer how should a technician proceed?
When servicing a customer's computer, a technician should first communicate clearly with the customer to understand the issue and gather relevant information. They should then perform a thorough diagnostic to identify the problem, ensuring to document findings and any steps taken. After addressing the issue, the technician should explain the repairs made and provide recommendations for future maintenance, ensuring the customer feels informed and satisfied with the service. Finally, they should follow up to ensure the issue has been resolved and the customer is happy with their experience.
Why an IT technician should arrive at the customer's premises on time?
An IT technician should arrive at the customer's premises on time to demonstrate professionalism and respect for the client's schedule, fostering trust and confidence in their services. Timeliness also ensures efficient resolution of technical issues, minimizing downtime for the customer’s operations. Additionally, being punctual allows for effective communication and thorough assessment of problems, leading to better solutions and customer satisfaction.
The customer becomes angry because she feels this could be done without calling the technician What should the technician do?
Explain how the Web site can be used by both of them during the call to quickly eliminate problems.
What should I do if my Samsung refrigerator is not working properly?
If your Samsung refrigerator is not working properly, first check if it is plugged in and the power is on. Make sure the temperature settings are correct and the doors are sealing properly. If the issue persists, contact Samsung customer service for assistance or schedule a repair with a certified technician.
A customer is considering an inkjet printer to print batches of colored documents that will be immediately stacked and packaged for shipping What advice should a technician give the customer?
Immediately after printing, the ink is wet.
