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Hi David, I am happy to assist you today with resolving this issue. I am sorry you're having troubles transferring your number. In order to transfer your phone number (called 'porting'), you will need to let your previous provider know that you will be making a number transfer so they can release the number to Magic Jack. Once your previous provider knows they need to transfer the number, give Magic Jack a call at 561-594-9925 or 561-594-2140 and let them know you need a number porter over from your previous provider - they should be able to take it the rest of the way. If you have any other questions, or still aren't able to transfer your number after contacting your old provider, please let me know and we can work through some steps together. Thanks!

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10y ago

What else can I help you with?