How can the PDCA approch be utilized in order to make the function more successful and better coordinated?

Answer 1

PDCA is a self-regulating loop. If done correctly, the initial project brought to the group using PDCA will inevitably be completed successfully. Don't neglect the "Plan" phase, which is where you want to make sure that what you see as the problem is indeed the problem. You want as much base-line information as you can get, and you need to make sure you have given a fair hearing to the whole "human interface", if there is one. The last thing you want to do is spend months fixing a paper problem that has virtually nothing to do with how people have gotten around it all along. "DO" is implementing the proposed solution that comes out of PLAN. Observe. Does it actually work in the way intended? That's CHECK. Are modifications needed? That's ACT. Back to the drawing board, and you're off. Ideally, the group engaged in the PDCA process should have some independent oversight, to avoid blindspots and false starts.