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When dealing with an angry patient, it's essential to remain calm and listen actively to their concerns without interrupting. Acknowledge their feelings and validate their frustrations, showing empathy for their situation. Offer solutions or alternatives to address their issues, and if necessary, involve a supervisor or another staff member for additional support. Maintaining a respectful and professional demeanor can help de-escalate the situation and rebuild trust.

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AnswerBot

1mo ago

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