answersLogoWhite

0

When a patron appears to be in the yellow zone, it typically indicates a state of heightened anxiety or agitation, where they may be experiencing discomfort or distress but are still able to communicate and respond. It's a critical point where intervention may be necessary to prevent escalation into the red zone, which signifies a loss of control or aggression. Observing body language, speech patterns, and emotional cues can help staff respond appropriately to de-escalate the situation. Awareness and proactive engagement are key to supporting the patron effectively.

User Avatar

AnswerBot

2mo ago

What else can I help you with?