Why is your xbox 360 not reading your disk?

Answer 1

Seems like the disk drive (and/or laser) has broken.

Before fixing this issue, try and clean your disk drive lens laser with a disk cleaner.

Hopefully in your case the laser is just dirty.

Always make sure that the video game disk is clean as well, any scratches will cause the disk to not read properly.

If the disk drive as broken, you can either send it back to Microsoft or fix it yourself by buying the drive on ebay and replacing it yourself.

Answer 2

The disks could be damaged, if it isn't the case you should try deleting the cache.

To delete the cache, go into the Xbox 360 interface -> System -> Memory -> Select your hard drive and press Y -> Empty cache.

If it still does not work, remove any disk from the disk tray, close the disk tray and lift up and shake the Xbox 360 gently for a few seconds.

If the Xbox 360 is still unable to read disks properly, call Microsoft's customer support.

Answer 3

It happened to me to. Your lazer lens may be broken.

Option 1: Get your Lazer Lens repaired

Option 2:Ask for refund

Option3: Kill yourself because you may have the Red ring of death.

Answer 4

If your discs aren't being read, it's likely that there is dust or dirt obscuring the laser and/or the read head. Putting in a cleaning disc and letting that run will clean the laser and read head.

The other common cause is scratches or grease/dirt on the disc itself. The safest way to clean a disc is to use a dry lint-free cloth, and gently rub the disc starting from the centre and going outwards, then repeating for each segment of the disc. If the disc is still clearly heavily scratched, it could be a sign that the disc is damaged beyond repair.

If the disc is still not being read, there is likely a hardware or firmware fault in the device, and you should return it for repairs.

It goes without saying that you should test the device with multiple discs before sending it in for repair, to avoid unnecessary charges. Always remove peripherals and discs before sending a device for repair.

Answer 5

Either because the disk is badly damaged or your Xbox disk drive isnt working properly.

Answer 6

the disc may be scratched up or really dirty...or it may have been a slight malfunction like mine does (you may hve to send it in to the company), you may hve over heated your xbox......

Answer 7

this happen to me. its because your xbox360 is really really dusty. when you try putting in a disc it will keep saying "open tray" when you have disc right?