What is your customer retention rate? Number of current customers __5086___. Total number of customers served in the past 12 months:__256___. Customer Retention Rate = #1 ÷ #2 = _____ (your percentage of retention). What is your goal for your customer retention rate this year? _____ *It is important to measure the change in this number with regularity. *When it is below 80%, then it is a serious area of concern.

Customers is life of systems.

You can get ideas on how to write a customer retention survey for employees at the Cvent website. Once on the website, click on "Web Surveys" in the top navigation menu and then click on "Customer Retention" in the right-side navigation menu to bring up the information.

Some great customer retention strategies include being honest, providing great customer service and incentives for customers who continue service with your company. It is much cheaper to keep a current customer than to gain a new one.

Yes,Customer services promotes the customer confidence and increase the retention ratio of the customer at a large rate.