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Sales and Customer Service

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Kaleb Becker

Lvl 10
โˆ™ 2021-11-11 19:35:28
3.33
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Cards in this guide (11)
What types of listening can result in misunderstandings between customers and employees

Inactive and selective listening result in misunderstandings.

Where does information exchange begin in order to produce good customer service

between the employer and the employee

Which of these is not an important element of customer service

Having a collage degree.

What should an employee do when he or she encounters an irate customer

remain calm and notify the manager

How is empathy defined in relation to customer service

Customers want to be understood. For someone in customer service, it is important to be able to empathize with your customer. This will make them feel confident and understood.

What do many employers offer to employees for completing customer service training classes

promotions

What should an employee not do to successfully begin a constructive dialogue with an employer about work performance

They should not blame the employer for not helping more.

Commonly used empathy statements by Customer Service Representative

i understand your concern

What following is not a basic principle of customer service

Showing up on time

Why would an employer encourage an employee to complete a customer service training classes

To increase the rate of customers returning to do more business

Order to fulfill customer needs what must employees have

Education and training in the goals and mission of the company

Related study guides

Where does information exchange begin in order to produce good customer service

What should an employee do when he or she encounters an irate customer

How is empathy defined in relation to customer service

What types of listening will help the employee and customer establish common understandings

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How long must an employer hold your position while on workers comp

Skills employers look for in employees

What is the best definition of profit maximization

What is imperative for proper communication

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4.0
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Name the worlds hardest-riddle ever.

What is the practice called in which one level of government gives money to other levels of government to cover the cost of certain services

What types of listening can result in misunderstandings between customers and employees

The evaluation of employees and groups in an organization is part of which element of performance management

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3.78
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Jobs

21 cards

Why is customer service so important

Gross profit and net profit

Does law require that employers offer health benefits to any of its employees

What is the purpose of a union

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Jobs

21 cards

Why is customer service so important

Gross profit and net profit

Does law require that employers offer health benefits to any of its employees

What is the purpose of a union

โžก๏ธ
See all cards
4.17
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29 Reviews