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☆☆☆☆☆Cards in this guide (9)
Which of these is not an important element of customer service
Having a collage degree.
What should an employee do when he or she encounters an irate customer
remain calm and notify the manager
How is empathy defined in relation to customer service
Customers want to be understood. For someone in customer service, it is important to be able to empathize with your customer. This will make them feel confident and understood.
What do many employers offer to employees for completing customer service training classes
promotions
What should an employee not do to successfully begin a constructive dialogue with an employer about work performance
They should not blame the employer for not helping more.
Commonly used empathy statements by Customer Service Representative
i understand your concern
What following is not a basic principle of customer service
Showing up on time
Why would an employer encourage an employee to complete a customer service training classes
To increase the rate of customers returning to do more business
Order to fulfill customer needs what must employees have
Education and training in the goals and mission of the company
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