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Sales and Customer Service

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What should an employee do when he or she encounters an irate customer

Definition1/6

remain calm and notify the manager

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How is empathy defined in relation to customer service

Definition1/6

Customers want to be understood. For someone in customer service, it is important to be able to empathize with your customer. This will make them feel confident and understood.

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What do many employers offer to employees for completing customer service training classes

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promotions

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What part of a job will you not have a clear understanding about at first

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The interaction and commuinication with an individual

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What should an employee not do to successfully begin a constructive dialogue with an employer about work performance

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They should not blame the employer for not helping more.

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Order to fulfill customer needs what must employees have

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Education and training in the goals and mission of the company

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Cards in this guide (6)

What should an employee do when he or she encounters an irate customer

remain calm and notify the manager

How is empathy defined in relation to customer service

Customers want to be understood. For someone in customer service, it is important to be able to empathize with your customer. This will make them feel confident and understood.

What do many employers offer to employees for completing customer service training classes

promotions

What part of a job will you not have a clear understanding about at first

The interaction and commuinication with an individual

What should an employee not do to successfully begin a constructive dialogue with an employer about work performance

They should not blame the employer for not helping more.

Order to fulfill customer needs what must employees have

Education and training in the goals and mission of the company

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