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in order for a cancellation to be valid a written notice should be handed to the insurer by the policy holder, so ask them for a written proof of cancellation with your grandma's signature on it. if you have access to her bank statements check when the last premium was paid that's if premiums were deducted from her banking account. if they fail to provide solid proof that your grandma cancelled her policy, you can ask the insurance ombudsman to investigate. good luck

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Q: Can an insurance company say a policy was cancelled to avoid making payout The company that my deceased grandmother had a life insurance policy with said she cancelled her policy how can I find out?
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