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If you know the entire situation that is upsetting to the customer you should greet them by saying something like, "Hello [thank you for holding], this is [your name]. I understand that [explain situation back to them as you understand it]." This gives them an opening to clarify any points that you have misunderstood. At this point you would begin whatever your company's protocol is for addressing customer complaints.
If you don't know why the customer is angry, you should greet them by saying something like, "Hello [thank you for holding], this is [your name]. Can you please explain to me what happened so I can help you?"
Wiki User
∙ 14y ago
Wiki User
∙ 15y agoYou greet them with complete respect and be friendly to them just be yourself.
Sara Mohamed
Wiki User
∙ 11y agoYOU will need to have a smile on your face, Mostly you need to talk to them about the shop.
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When working at a retail store that also fixes computers what five items of information you should request when a customer first bring a computer to your counter?
Operating System, Description of problem, Age of system, Customer name, Customer contact information
What should you do if the customer does not have a current backup?
store credit or employee credit
Where on the internet can coupons for the store Ulta be found?
There are many sites online which offer coupons to the store Ulta. Retail Me Not and Coupon Diva's both offer printable coupons to Ulta. Coupon Dad has some coupon codes that one could use at their online store as well.
Where could one purchase a Dakine backpack?
For the best variety, Dakine Backpacks are available online from the Dakine website itself, or from websites such as Amazon. To buy Dakine backpacks from a retail store, one must go to a sporting goods store such as Dick's Sporting Goods.
What retail stores sell women's laptop bags?
There are many retailers that sell women's laptop bags. In addition to an official brand website, one might also find a suitable laptop bag at an office supply store.
How do you deal with a diffcult customer?
how to deal with a difficult customer in a retail store
What would you do if a customer entered the store?
Greet with a smile and let them know that you are there to help out with anything that they need.
What do retail store managers look for in their employees?
strong customer service
Methods to calculate conversion in retail?
Customer conversion rate = No. of customers walked in the store / No. of customer who made a purchase
What is retail experience?
Retail experience is when you have worked in a retail environment, usually food service or a store. It means you have experience selling and providing customer service.
What are the primary responsibilities of a retail store manager?
A cashier in a department store has several duties and responsibilities that are all customer related. The cashier helps customers find what they need, rings up sales, straightens store displays, and watches the floor for shoplifters.
Definition of store image?
The customer's impression of a retail store or a department, i.e., products carried, advertising, promotion, decor etc.
Benifitslimitations of technology used in retail business?
what types of technology is used in a retail store to improve sales and profitability and improve the shopping experience for the customer?
What are the duties of retail staff?
Retail staff duties can include stocking the store, merchandising, and checking out customers. They are likely to have to deal with customer service and assistance as well.
What item can a customer find in a retail store?
C Spire
When faced with a customer what do you do?
Of course, first is greet the customer. Second is assisting customer when they looking for a selling items.
What is a brick and mortar retail store?
Brick and mortar stores means a customer can go to a real store or outlet and make a purchase. For example, shoe stores where a customer can walk in, buy shoes and leave.Opposite in a laymen term is online purchase, where there is no real store but an online store which allows customer to make an online purchase.
