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Listen and relate to their concern and emphatize them, sincerely by sharing the feel, felt, found story to move them. Chunk all objections and avoid responding, just letting it pass but tell them how reasonable the objection is. Don't be disheartened but be curios and respond with humor rather than frustation. Bounce back what they give you, before you give solution. When we listen, we acknowledge then we identify the objection before we finally reverse it.

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Q: How would you deal with an extremely difficult customer?
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