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Unless it was an "Act of God" like a comet falling on the truck, someone must be responsible for the damage to your stuff.

If the motor carrier issued inappropriate orders - it is responsible. If the motor carrier ignored those orders or carried them out incorrectly, it is liable. So, it seems to be a 'he says/she says' deal and a lawyer should get involved.

However, someone, carrier or broker, usually both, carries insurance for this kind of mishap and that's another approach to try.

PS. Don't take the carrier's word that he only followed orders and is not responsible.

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Q: If freight was damaged in transit and the motor carrier is not at fault because it followed the rules and instructions of the freight broker can motor carrier expenses be recovered?
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