One of the best ways to generate customer feedback is to have customers scan a QR code with their smartphone and answer a few quick questions. Forget comment cards. This is fun and easy. Customers are more likely to actually do it. Take a look at http://www.feedbackrevolutionqr.com
There is no feedback form, but you can use the Community Forum (Suggestion Box sub-forum) to suggest new ideas.
The process of obtaining feedback from the internal customers is usually easier and cheaper as compared to obtaining feedback from external customers.
Listening to your customers is important because it gives you a chance to find out what they like and dislike. Feedback helps you to improve your products and services. When you give feedback you need to be honest. Let the customer know that you really want the product or service to improve. Honest feedback will help you to build trust with your customers.
Customer feedback can be collected in a number of ways. Some companies have websites to collect feedback from its customers about specific shopping experiences, or publicly displayed email address to encourage customer engagement. Others use surveys to get a balanced view of public opinion.
CTI get mixed feedback from customers like any other company does in this day and age however they mostly get good feedback during the summer months and even better during winter
Responses need to be recorded by the person listening to them so the changes can take place. -Feedback techniques could confuse the customers. - Since the customers can give feedback without being prompted, the feedback they give might not be very constructive.
We are conducting the survey and asking a feedback from customers about the customer service and product/service.
To promote their products and to get feedback from customers.
Internal customer feedback comes from within your organisation to improve what needs to be improved, which external customer comes from individual ideas of feedbacks from the outsider that the organisation takes in and uses the feedback to improve.
Feedback from customers is one of the best ways that helps in growing and expanding the products and services. Obtaining feedback from them and applying it effectively into the business can mean the difference between a good year and a great year. One of the main goals of gathering the cutomer feedback is to enable communications between you and your cutsomers. It can aslo help you in recovering flaws in your business whether it could be technical or related to price.
For continuous improvement jjj
There is a site for contractors and businesses to share feedback about hard to please customers in their area on a site called Business Beware.