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The Six Basic Needs of Customers
1. Friendliness
Friendliness is the most basic of all customers needs, usually associated with being greeted graciously and with warmth. We all want to be acknowledged and welcomed by someone who sincerely is glad to see us. A customer shouldn't feel they are an intrusion on the service provider's work day!
2. Understanding and empathy
Customers need to feel that the service person understands and appreciates their circumstances and feelings without criticism or judgment. Customers have simple expectations that we who serve them can put ourselves in their shoes, understanding what it is they came to us for in the first place.
3. Fairness
We all need to feel we are being treated fairly. Customers get very annoyed and defensive when they feel they are subject to any class distinctions. No one wants to be treated as if they fall into a certain category, left wondering if "the grass is greener on the other side" and if they only received second best.
4. Control
Control represents the customers' need to feel they have an impact on the way things turn out. Our ability to meet this need for them comes from our own willingness to say "yes" much more than we say "no." Customers don't care about policies and rules; they want to deal with us in all our reasonableness.
5. Options and alternatives
Customers need to feel that other avenues are available to getting what they want accomplished. They realize that they may be charting virgin territory, and they depend on us to be "in the know" and provide them with the "inside scoop." They get pretty upset when they feel they have spun their wheels getting something done, and we knew all along a better way, but never made the suggestion.
6. Information
"Tell me, show me - everything!" Customers need to be educated and informed about our products and services, and they don't want us leaving anything out! They don't want to waste precious time doing homework on their own - they look to us to be their walking, talking, information central.
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Identify five types of customer needs?
real needs stated needs unstated needs delight needs secret needs
What are customer needs?
Customer needs is what the Customer needs!
What is customer needs in hospitality?
what is the customer needs in hospitality
What is meant by the term customer needs?
What a customer thinks or feels about a company is a key aspect of the success of a business.the customer needs can be divided into 4 main point:the customer needs to feel understoodthe customer needs to feel welcomethe customer needs to feel importantthe customer needs to feel comfort
How do you determine customers needs?
A company can determine the needs of a customer by carrying out these measures to obtain information such as: survey feedback and suggestion box this will determine the customer needs and make the company aware of the customer needs and satisfy them.
Identify five types of customer needs?
real needs stated needs unstated needs delight needs secret needs
What are customer needs?
Customer needs is what the Customer needs!
Why do you need to understand what the customer needs are?
Understanding customer needs will help you define new market opportunities and drive innovation and revenue growth in every aspect of your organization.
What is customer needs in hospitality?
what is the customer needs in hospitality
Why do you need to clearly understand what the customer needs are?
Understanding customer needs will help you define new market opportunities and drive innovation and revenue growth in every aspect of your organization.
How can questioning assist you to determine customer's needs?
Not every customer falls into the same category eg: culture, age, interest, you can help a customer better if you ask them a few questions about their needs expectations how much they want to spend. Sell them what they need not what you want to sell.
What is meant by the term customer needs?
What a customer thinks or feels about a company is a key aspect of the success of a business.the customer needs can be divided into 4 main point:the customer needs to feel understoodthe customer needs to feel welcomethe customer needs to feel importantthe customer needs to feel comfort
When you ask Access to locate every customer in a database that has more than five items on order you are?
You are querying the database.
How do you identify the customer's needs for information and advice?
how can you identify the customer's needs for information and advice?
How would you provide great customer service at farmers?
The best way to provide great customer service at Farmers is to listen to the customer. Since every customer is looking for something different, you want to make sure that you take your time and meet their needs.
How can assist you to determine a customers needs?
Not every customer falls into the same category eg: culture, age, interest, you can help a customer better if you ask them a few questions about their needs expectations how much they want to spend. Sell them what they need not what you want to sell.
How do you rate jet Airways in term of customer satisfaction?
In terms of customer satisfaction, Jet Airways is highly rated with five stars on a 1 to 5 scale. They are professional in every way.
