Funny think happen on the way to the Starwood Four Point Hotel in Leominster MA. I arrived and found no lights, no heat, no TV or internet and since I was traveling the voice mail message they left did not get to me. I understand a winter storm dropped 14 inches of snow and cause some problems. But they charged me the full price for the room and their Customer Service E Commerce Specialist no longer sends me emails.
I am not sure how Starwood handles customer experience management, but it
appears that they have failed dramatically. The lack of an integrated activity approach to connect with their customer at each contact to move beyond customer relationships to customer loyalty has been less than stellar. My experience with the process has provided me with a wide variety of anecdotal stories. And I now use this as a case study in my Marketing and Internet Marketing Class for the college as a prime example of what not to do.
Bob Fruchter
Adjunct Professor
HOT
The W hotel brand is part of Starwood Hotels & Resorts.
Starwood Vacation Ownership is a subsidiary of Starwood Hotels and Resorts Worldwide. It is headquartered in Orlando, Florida and offers high-end time share properties in the USA, Mexico and the Bahamas.
Some of the most popular hotel and resorts websites include the Fairmont Banff Springs, Disney Resorts & Hotels, Starwood Hotels, and InterContinental Hotels Group.
The origins of the brand date back to 1937 when Ernest Henderson and Robert Moore acquired the Stonehaven Hotel in Springfield, Massachusetts. In 1998, Starwood Hotels & Resorts Worldwide, Inc. acquired ITT Sheraton.
The ticker symbol for Wyndham Worldwide is WYN and it is traded on the New York Stock Exchange. Wyndham Worldwide owns the following hotel brands as well: * Amerihost Inn * Baymont Inn & Suites * Days Inn * Howard Johnson * Knights Inn * Ramada * Super 8 Motels * Travelodge * Wingate Inn * Wyndham Hotels & Resorts * Microtel * Hawthorn Suites
Starwood Hotels is now owned by TATA India.
The email address for the Weston Hotels can be found on the Starwood Hotels & Resorts website. While it is not explicitly shown, one can send them a message directly from their website which is emailed to them.
Starwood Hotels and Resorts Worldwide, Inc
The hotels that fall under the Starwood's brand of hotels and resorts include the St. Regis, The Luxury Collection, W Hotels, Le Meridien, Westin, Sheraton, ALoft, Element, and Four Points.
According to the Starwood Hotels and Resorts website there are fifteen Sheraton Hotels in New York City. If you're looking to stay at a Sheraton Hotel you should look at their website.
1997In September, Starwood Lodging announces an agreement to purchase Westin Hotels & Resorts for $1.8 billion. In October, Starwood Lodging announces an agreement to purchase ITT Sheraton Corporation for $14.3 billion, acting as a white knight against a hostile bid from Hilton. Starwood is set to become a global enterprise. Starwood stock ends the year up by 57.48%.