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Hi,
L1, L2, L3 & L4 are different level of support services and each level of support service has a time frame, within which it should be resolved. The L1, L2, L3 & L4 are decided by customer ideally based on the type of complexity and / or priority, which are already agreed in the contract.
L1- Help desk support
L2- Technical support
L3- Configuration changes or customization
L4- SAP AG
Regards,
Sachin
Wiki User
∙ 11y ago
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