0
Call center analytics software: Collects data from call center systems and provides comprehensive analytics and reporting on metrics such as call volumes, average handling time, service levels, agent performance, and customer satisfaction.
Dashboard and reporting tools: Offer customizable dashboards and reports to visualize call center data, enabling real-time monitoring, trend identification, and data-driven decision-making.
Quality monitoring software: Evaluates the quality of customer interactions through call recording, screen capturing, evaluation forms, and scorecards, aiding in identifying areas for improvement and agent performance assessment.
Speech analytics software: Analyzes customer calls using natural language processing and speech recognition, identifying keywords, sentiment, and trends to improve agent compliance, service quality, and customer satisfaction.
Workforce management (WFM) software: Primarily focuses on scheduling and forecasting, but also includes reporting capabilities for metrics like agent adherence, forecast accuracy, and staffing optimization.
Customer feedback management software: Captures and analyzes feedback from surveys, social media, and online reviews, providing sentiment analysis and reporting to gain insights into customer satisfaction and identify trends.
Integration and analytics platforms: Consolidate data from various systems to create customized reports and perform advanced analytics, combining data from ACDs, CRMs, and other applications.
HoduSoft Pvt. Ltd.
Wiki User
∙ 10y agoFor call center reporting, there's a software called Call Center Software. There's no setup fees and apparently this software will help increase interactions and sales.
Add your answer:
Earn +20 pts
What kind of system does Outbound Software sell?
The Outbound Software sells several things. You can use Call Center, make reservations, or do walk-in reservations. They also help with timed and ticketed activities.
Which software company makes contact center systems?
Here is a list of websites in which you can buy this kind of software.... http://www.business-software.com/crm-reports/help-desk-software.php -Here is another one- http://www.databasesystemscorp.com/ Here is another great website to purchase this kind of stuff, these guys roll with cloud computing software. https://www.salesforce.com/form/sem/call-center-demo_optb1.jsp?d=70130000000DwAR&DCMP=KNC-Google&gcid=3682224149&gclid=CLXe-NjQqqACFRLxDAodPDcCbA
What kind of software does Pivotal Labs produce?
Pivotal Labs is a company that produces business software. Their most used product is one that helps in project management. It provides tools for tracking tasks and sub tasks and easy reporting tools.
Why do you want to be call center agent?
i want to be a call center agent apparently because i want to enhance my abilities in communication and interpersonal skills. and with this kind of job i can help my parent to have an extra income..
What is call logging software?
It is a software that automatically record phone call details such as:The full name of the calling partyThe time and the date of the callThe person assigned in handling the callThe actual reason why the calling party dialed for assistanceWhat kind of solution was suggested and how was it offeredThe call duration
What kind of recipe software is out there?
You can find all kinds of free and paid software at cnet.com. Living Cookbook 2011 is a paid software but comes with a 30-day free trial. Cook'n Recipe Organizer has a five-recipe trial while Recipe Center is free.
What makes you a good call center agent?
give a good answer for callers and very kind, try to find what they want to know
Where can I find free project management software for a data center building addition?
There are many online shops that sell project management software. Amazon.com is one of online shop that sells project management software with any kind of reviews and you get a free guide. You can visit www.amazon.com
What kind of computer job can be found in a Career Center?
Computers jobs you can find in a Career Center are IT, networking, software programming and hardware building. You can also find other jobs such as marketing, engineering and computer aided drafting.
What can kind of software is internet explorer?
Computer software
The Printshop is what kind of software?
The Printshop is a printing software.
What call center jobs are available from home?
There are several call center jobs available from home. Most jobs will have have you download a program that connects the user to the network so you can answer the calls and assist the customers. Typically the kind of calls you will be making are telemarketing in nature.
