Why is windows saying that Norton Security Suite by Comcast is turned off when Norton is saying its on and I'm protected do you have a virus What should you do?

Answer 1

I had this problem tonight. I would get the little red shield "Windows Security Center" popup that would say:

"norton security suite is turned off"

"norton security suite is turned off"

If I clicked on it, it would say:

Norton Security Suite says the Norton Firewall is turned off

and it would say:

Norton Security Suite says the Norton Antivirus is turned off

I opened the Norton Security suite (from Comcast), and both the Firewall and Antivirus were enabled and running. I tried all sorts of things. I was convinced that the "Windows Security Center" warning was a virus. I was afraid to try clicking on the button in Windows Security Center that claimed it would fix the problem. It turned out to be a lot less serious than that. Here is what I did that actually fixed the problem:

1) I ran as thorough scan with Norton and MalWareBytes (aka MBAM), and found nothing. If you have any other trusted antivirus program, run them as well.

2) I disconnected the network, and disabled the WIFI modem

3) I manually turned off Both the Norton Firewall and the Norton Antivirus

4) I rebooted, and waited for the "Windows Security Center" popup, and I noted that the Norton Tray icon also indicated a problem.

5) I manually turned Both the Norton Firewall and the Norton Antivirus back on.

6) I noted the "Windows Security Center" red shield immediately went away.

7) I rebooted, and the red shield never came back.

I use this laptop for video capture. To prevent a background virus scan from occuring during a capture, I disconnect all network connections, and disable Norton firewall and Antivirus, selecting the "Until next Reboot" option. I do my captures, and reboot the computer when I am done.

Apparently, "Norton Security Suite" and "Windows Security Center" can get their signals crossed. By actually disabling then later re-enabling the Norton Firewall and Antivirus, they got back in sync.