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Not off track. You will need a new regulator unit. Usually around $150 on eBay. I've replaced quite a few and it's not all that hard. Simply remove the door panel, Remove the bolt that holds the window to the regulator. Then remove 3 screws that hold the motor/regulator assembly in place. It will fit out of the largest hold in the door. Usually takes about 30 minutes or so.

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Q: 1998 Jeep Cherokee passenger side window won't go up. Can hear the actuatormotor but the window is static. Could it be off the track?
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