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"... it TRIES to unlock..." is the 'key' here...

Since we know a sliding door will not open until it is unlocked, I would investigate the locking mechanism.

See "Related Questions" below for some specifics - note the one about the door ajar problem has lots of information about the door lock actuators too.

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Q: 2000 Ford Windstar SEL - What causes the auto sliding door behind the driver not open - its tries to unlock but will not open?
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