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This distribution would NEVER be left up to the discretion of the bank. The distribution would need to be made by the surviving account owner ( if the account only needs one signature) or the executor of the estate. If the cousin did not divide the proceeds of the account between the two children then you should consult with an attorney.

If the bank actually did err in preparing the distribution and paid the proceeds to one child then it owes the other child an amount equal to half. If that is the case, you should speak with someone in the legal department at that bank.

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Q: A deceased parent had a joint account with her cousin who informed the bank to split the proceeds between two surviving children. The bank paid it all to one child. What can be done?
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