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Holiday season always brings about temporary job positions. Customer service is a popular position as the sales industry is going to be looking for the temporary positions.

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12y ago

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Working in Customer Service?

Working as a customer service representative in any company offers a wide range of options to get involved in the process. Learning about the different types of customer service jobs available will make it easier to determine the best option for those who are looking for work.Basic Customer ServiceWork as a customer service representative has basics that are similar among different companies and areas of the job. The most common type of customer service representative is one who works directly in an office environment answering phones or an employee who works directly in a store environment. Both professionals are expected to handle customer concerns and work on solving problems that arise with products or services.Customer service positions require excellent interpersonal skills and a calm persona that will work around the needs of clients. By keeping a calm mind, it is easier to keep the customer calm while determining the problem and working to find a solution.Work From HomeCustomer service positions are not limited to an office or store environment. It is also possible to find positions that allow individuals to stay at home and work with clients on their home phone.Work from home positions in customer service are designed to work around the scheduling needs of employees. The employees use a personal phone and a headset system to answer customer queries and solve problems. Beyond having the benefit of staying at home and avoiding the commute to an office, this type of position provides similar benefits as any other customer service position.Job DutiesThe job duties of any customer service employee is similar. The representative answers phones, addresses client concerns and works to solve problems to the satisfaction of customers. Representatives in a store are also expected to work directly with customers to solve problems with products.Work in customer service is an interesting and potentially lucrative position, but it does require patience and a calm mind. The best representatives are able to calm clients and work out a solution to satisfy upset customers.


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Why is it important to build a positive relationship with customers?

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