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In most cases, yes. "Sales" refers to a purchase (or the individual responsible for selling the product), where "service" refers to the follow up after the sale.

Companies frequently keep the service ("Customer Service") function separate from sales, as the skills/tasks associated with an initial sale (prospecting, probing, closing) are often quite different from those skills required to service an existing customer (managing installation plans, product shipment, and returns).

Separating the two functions permits those in each function to specialize, freeing the Sales Representative to focus on new or additional sales.

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