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Can India maintain it's advantage in call center and similar occupations?
Wiki User
∙ 10y ago
Call center and software firms in India are well positioned for continued quality and process improvements. This is due, in part, to continuing improvements in their domain expertise. Domain expertise refers to knowledge of the subject areas in which people work.
New software and call center firms starting up offshore often lack focus or domain expertise. Lack of domain expertise adds hidden costs to U.S. clients, who must spend time transferring domain expertise to their offshore contractors.
By specializing and not attempting to do everything, Indian software and call center firms have often been able to gain domain expertise, establish proven track records within those domains, and to provide both better quality outputs and better value for money for their clients.
Wiki User
∙ 10y ago
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