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Usually you must be several months behind on payments before they can shut off power.

You could potentially get several months behind while "paying on the bill each month" if those payments were so small (e.g. $1 per month) as to have no practical effect on the accumulating balance due, but this might be a judgment call and talking to them about reasons you can't pay more at this time and how to get assistance would help prevent disconnection. However you made no comment on the size of the payments you are making, so I don't know if this is your case.

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Q: Can my power company shut off my power if I am paying on the bill each month?
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