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13y ago

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How do I answer what is good customer service?

What is good customer service? This means that you are going to provide professional customer service directly with the customer and answer every question and concern the customer may have.


Can you describe a situation when you delivered excellent customer service?

Yes indeed, I delivered and excellent customer service when I answered this question for you.


What would you do if a customer came to you with a question that wasn't in your area of responsibility?

direct them to customer service


What is and excellent customer service?

spell your question right and maybe someone will answer it


Who is a customer service or customer relations officer?

This is the person who oversees customer service in general. The "officer" is the person who determines customer service policy - for example, how far the company can go to satisfy a customer, what constitutes how much a rep must take from an abusive customer, etc. It's a multi-faceted position focused on three sides: the customer, the company, and the customer service representative. This person will also, in the event a junior rep cannot answer a question, steps in with a mutually satisfying answer for all parties. After which, the officer will make sure the junior rep is sufficiently trained to handle the issue independently in the future.


What is your greatest strength and weakness as customer service rep?

Only YOU can answer this question about YOURSELF.


How do you define customer service?

define what customer service define what customer service


Why does webkinz say incorrect question number?

Try contacting Webkinz Customer Service


What are three criteria customers use to rank customer service?

rapport, communication, professionalism


What is the difference between good and excellent customer service?

Customer service is "Good" when the customer is "satisfied", and customer service is "Excellent" when the customer is "Delighted"


What is bad customer service?

bad customer service is when you do not take the time to help someone because it is not profitable to you in any way. it is ignoring a customer. if you get a query and you do not know the answer then you should refer them to someone who can answer their question. bad customer service is being in polite and not helpful in any way when needed buy a customer. being rude or obnoxious is bad too.


Verizon wireless interview question Customer Ser. Rep?

Oh, what a lovely question! If you're preparing for a Verizon Wireless customer service representative interview, just remember to speak from your heart, share your passion for helping others, and showcase your excellent communication skills. Believe in yourself, and let your positive energy shine through during the interview. You've got this!