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Definitions
a. Conflict is a state of opposition, disagreement or incompatibility between two or more people or groups of people.
b. A state of opposition between persons or ideas or interests.
c. A hostile encounter between two or more people.
d. Conflict is usually based upon a difference over goals, objectives, or expectations between individuals or groups. Conflict also occurs when two or more people, or groups, compete over limited resources and/or perceived, or actual, incompatible goals.
Conflict
Conflict is a natural and inevitable part of all human social relationships. Conflict occurs at all levels of society-intrapsychic, interpersonal, intra-group, inter-group, intra-national and international.
Conflict managementis the practice of identifying and handling conflict in a sensible, fair, and efficient manner. Conflict management requires such skills as effective communicating, problem solving, and negotiating with a focus on interests.
Conflict occurs when two or more people oppose one another because their needs, wants, goals, or values are different. Conflict is almost always accompanied by feelings of anger, frustration, hurt, anxiety, or fear.
- Interpersonal Conflict: between individuals based on differing goals or values.
- Intragroup Conflict: occurs within a group or team.
- Intergroup Conflict: occurs between 2 or more teams or groups.
- Managers play a key role in resolution of this conflict
- Interorganizational Conflict: occurs across organizations.
- Managers in one firm may feel another is not behaving ethically.
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