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Irate customers tend to challenge you and stress you out. The best way to handle the situation is to remain calm and listen to the customer.

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Q: Describe a time on any job which you have held in which you were faced with problems or stresses which tested your coping skills. What did you do?
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Describe a time when you were faced with problems or stresses at work that tested your coping skills What did you do?

As a social media manager, I encountered a situation where a negative comment went viral, causing a PR crisis for the company. I remained calm, addressed the issue promptly, and engaged with the community to address concerns openly and transparently. I worked closely with the PR and customer support teams to develop a unified response and implemented strategies to prevent similar incidents in the future.


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