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Describe a time when you had to identify a customer's need
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∙ 15y ago
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What does attrition mean in sales?
Attrition is a normal erosion over time. In sales, customers will move away or go out of business or simply not need your product any longer.
What is customer satisfaction organization diagram?
it is a diagram that shows that customer is the most important people in the when it comes to satisfaction, for the reason that they are the one who need more attention and shows The importance of customers as well as the dissemination of information over time has caused customers to reach the top of the organizational pyramid.
What do customers consider to be 'good value'?
cost, time and quality
Describe how you have gone out of your way to exceed a customer's expectations?
There are many ways that you can describe how you have gone out of your way to exceed a customer's expectations. Think of a time that you gave great customer service and describe that time. Perhaps, you helped a customer choose a better item than the one they were interested in. Or you may have alerted your customer to additional products that they would need to put together an item, and helped them find them.
What provisions are made in plans to achieve the quality time and costs specifications agreed with customers?
The logistics and the aim of the projects are the provisions that are made in plans to achieve the quality time and cost specifications agreed with the customers.
Describe how you would deliver World Class service to your customers?
"World Class Service" is a term which means that you anticipate the needs of your customers before they actually have the need. In order to do this, you must intensely study your customers and employees to see where a) your employees fail your customers, b) your services or products fail your customers, and c) how your customers change over time. Only by having this knowledge can you create a business plan that completes the prerequisits of world class service.
Describe the strength and weaknesses of a retail manager skill?
Strengths of a retail manager include interpersonal skills, so that they can talk to customers and employees. Weaknesses of a retail manager may be managing their time. They would need to ensure that all of their time is accounted for in order to maximize it.
What customers does need from social e commerce business sites?
Customers need flexibility in operating those sites,saving time and money at the same time. As customers are known as the king of the markets, the business should know about the preference taste and habit of the customer to maintain a good relationship with them without which the business is not at all possible to operate and earn profit. thus the customers need flexibility, time saving, easy operating, less costs, and at the same time a good response with the business sites too....
How should you describe customer service in an interview with a high fashion brand?
to promotion your product or some particuler things which u want to promote. first you need to make some samples of that product .and give that samples free to customers if customers used this product so next time customer try to buying this product .
Describe a time when an illustration would be helpful in everyday activities?
if you are writing a story and need to see an illustration to describe it.
Describe of a time when you were faced with competing customer internal or external requests for your time or available resources How did you prioritize your customers needs and why What was the resul?
the time that my grand mother was dying, because she adopt when i am young always be their if i have a problem
What is your edge to other?
An interview is a time to be humble but not modest. Describe your edge over others with your same experience or technical skill. Identify your good work ethic as an edge over competition.
What type of software is required for online customer relationship management?
A software that has email, social media, telephone, and direct mail is required. It should be able to reward and identify customers over a long period of time.
Distinguish between People Processing Service and Possession Processing Service?
with people processing, customers must physically enter the service factory and corporate with service operations. managers must also think from the customers view to identify benefits created and non financial effort like time and mental effort.
What is the probability of having 2 or more customers waiting in queue?
You would need to know the distribution of arrival times of customers, the distribution of the time taken to process customers and the number of agents serving. You would also need to know whether the customers form a single queue and wait for a free agent or form separate queues in front of each agent. Since none of this information is available it is not possible to answer the question.
What do you think of live chat for sales or support?
Live chat is an efficient tool to improve customer service and increase sales. For sales, live chat enables you to monitor the website visitors in real time, identify the potential customers and send chat invitations to them proactively. Then you can convert more visitors to loyal customers. For support, live chat enables customers to contact with your customer service conveniently and timely.
Describe a time when you could have done something better?
When you are asked to describe a time when you could have done something better, you need to state a place where you think you did not perform as expected. This might be not assisting a client in the best way possible or failure to deliver work on time.
