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Good customer service depend on building an initial and ongoing positive rapport with a customer.

There are many ways to build this relationship:

-Effective and efficient communication and negotiation skills - interpersonal skills

-Actively listening to what your customers are telling you

-Asking questions in order to clarify customer needs

-Providing information about your organisation, products and services

-Providing information to support satisfactory problem solutions or persuade customers to purchase the product/service

on offer

-Making a genuine effort to meet or exceed customer needs

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Q: Describe the methods that you use to build good customer relationship?
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