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To answer the question, does JCPenney carry health insurance for their employees, the answer is sometimes. The company states that in order for full time employees to be benefits eligible, they must average 35 hours for the year. This is calculated by using what is called a 'look back' at the previous year. Every weeks hours are added then divided by 52. This gives the average hours worked. If the employee is full time and averaged 35 or more hours, they are considered benefits eligible. If the average hours are less than 35 hours, the employee loses the benefits eligibilty status. They also lose their PTO (Paid Time Off) status, which is never returned to the employee. They are given time off as if they were a part-time employee, which is about 10 hours per month. The JCPenney Co. uses a service called Powerline to manage benefits available to employees. Unfortunately, JCPenney uses the information from them. An employee can dispute a discrepancy with Powerline, using what is called an Escalation Form. After the information on the form is filled in and submitted, it will take about one week to know the resolution. Typically, the resolution is not in the employees favor. The issue is what are employees supposed to do if they realize that they may not meet the 35 hours mark? It has been suggested by store managers that the employee may want to work hours at a different task to make up the hourly difference. For example, if an employee is a member of Sales Support, which includes tasks such as replenishment, straightening down, pricing, this individual may be asked to be a floor employee (e.i work registers) for a specific shift. This may work for some employees, but for those who have time constraints such as child care, school, this is not the best way to increase hours. Stores should be more diligent in knowing who is currently receiving benefits through the company. All in management should be helping the employee monitor their hours and suggesting ways to increase their hours if it appears they are falling short.
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