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Yes, it would be normal to invoice the consumer by mail several times before passing the debt to the debt collectors. However, have they got your address correct?, has the mail gone missing?, has someone at home been hiding the bills?.

If you are in difficulty (at least in the UK) you should seek (free) help from the Citizens Advice Bureau about how to deal with the dept.

Note also that when a dept is passed to collectors they begin adding their charges on top - it is how they make their money!.

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Q: Does a company need to notify the consumer of money owed before reporting to debt collectors?
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