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What factors influence customer value and satisfaction?
one of the main factor is quality
What is mission statement of pensonic?
Our mission is to deliver quality products and services in meeting customer satisfaction, and to always consolidate our position as the leader in quality and reliability. "Quality is our Priority".
Why do manufacturers want their products to be uniform?
The manufacturers want highest quality and customer satisfaction.
What is the relationship between customer value customer satisfaction and quality?
Marketing is the delivery of customer satisfaction at a profit. Goals: Attract new customers by promising superior value and keep and grow current customers by delivering satisfaction.
What is the Kano Model?
The Kano Model asserts that, for some customer requirements, satisfaction is proportional to the extent that the product or service is fully functional. The Kano Model shows how satisfaction rises proportionally with increases in functionality for certain characteristics, while satisfaction or dissatisfaction is affected disproportionately for other characteristics. That is why they say that this model is "one-dimensional." A 20 percent improvement in functionality results in a 20 percent improvement in customer satisfaction. A 10 percent increase in response time results in a 10 percent increase in satisfaction. And so on.
Why is employee satisfaction important?
Employee satisfaction is seen as an important success factor for organizations.
What are suitable KPI for a general manager?
Some suitable KPI's for a general manager consists of Costumer Satisfaction, Internal Process Quality, Employee Satisfaction, and Financial Performance Index.
Importance of employee satisfaction?
employee satisfaction means employee gets everything what their needs and desire then ultimately the production increases.if employee will be satisfied they will give their best to the organisation. so that employee satisfaction is extremely important to any organisation.
What would make this organization a better place to work. Please give specific examples?
Management must place as high a priority on employee satisfaction as it does on customer satisfaction, quality, finacials and other strategic performance measured. Every aspect of our business - recruitment, training programs, even bonus plans is liked at employee satisfaction.
What is the definition of employee satisfaction?
Employee satisfaction is the terminology used to describe whether employees are happy, contented and fulfilling their desires and needs at work. Many measures support that employee satisfaction is a factor in employee motivation, employee goal achievement, and positive employee morale in the workplace. Employee satisfaction, while generally a positive in your organization, can also be a downer if mediocre employees stay because they are satisfied with your work environment.
3 goals of business?
Profit Customer Satisfaction Employee Satisfaction
What is the total quality?
Total quality refers to the overall level of excellence in a product or service, achieved through an organization's commitment to continuous improvement, customer satisfaction, and efficient processes. It encompasses all aspects of the organization, from product design and production to customer service and employee satisfaction.
How can employees display job satisfaction with their job?
* * you need to pay people fai * improve the quality of supervion * be open with employee, having a openline of communication
How does vertical communication affect employee motivation?
Effective vertical communication and employee satisfaction tends to go hand in hand. Subordinates feel respected by management, and managers should in turn feel respected by their staff. These higher levels of job satisfaction would increase the worker's drive to succeed and thus their motivation.
Which is more important personal satisfaction or professional satisfaction?
They go hand in hand. If you are personally satisfied, you are a professionally better/happier employee. If you are professionally satisfied, you are a happier person and that is reflected at your job.
The impact of leadership style on employee satisfaction job performance?
Leadership styles that empower employees and provide them with a sense of autonomy improve job satisfaction. Authoritarian leadership styles often decrease employee satisfaction.
Which variable has the strongest relation to job satisfaction?
There are many variables to employee satisfaction. Salary amount, company morale, good management team and fun activities all contribute to employee satisfaction.
