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If unable to answer a question from a customer, explain that you are a new employee and quickly find someone who can better help the customer

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14y ago
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3d ago

During your first weeks of training at a new job, when interacting with a customer, you should listen actively to understand their needs, ask questions to clarify any uncertainties, and provide accurate information or solutions. It's important to maintain a positive and professional attitude while following company guidelines and seeking guidance from experienced team members when needed.

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Q: During your first weeks of training at a new job what should you do when interacting with a customer?
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