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What is the difference between customer expectation and customer satisfaction?
Customer expectation is the level of quality and/or service wants before the commercial interaction or transaction occurs. While customer satisfaction is how the customer feels after and regarding the interaction or transaction.
What is the connection between customers expectation and customers satisfaction?
customer expectation is, what they want from the service prowiders. and customer satisfaction is provided service to them is making them happy.
When you have exeeded a customer's expectation?
When they start yelling thanku so much!
What is the Difference between customer satisfaction and customer delight?
Customer satisfaction refers to meeting the basic expectations of customers. customer delight goes beyond expectations, providing a memorable and exceptional experience that exceeds what the customer anticipated. Satisfaction is meeting needs, but delight is creating joy.
What does exceeding customer expectations mean to you?
To exceed customer expectations you try to understand your customers' values and focus on customers who share a common vision
Scope of the study of the customer expectation?
The scope of the study of the customer expectation will dictate the level of service and quality of products that they get. Customer expectation is aligned with the demand level in the market.
Reasons why guest return to a particular hotel or restaurants?
by exceeding guest expectation
What is the motto of The Stonehenge School?
The Stonehenge School's motto is 'Striving for excellence, exceeding expectation'.
What is the difference between customer expectation and customer satisfaction?
Customer expectation is the level of quality and/or service wants before the commercial interaction or transaction occurs. While customer satisfaction is how the customer feels after and regarding the interaction or transaction.
What is the connection between customers expectation and customers satisfaction?
customer expectation is, what they want from the service prowiders. and customer satisfaction is provided service to them is making them happy.
The different ways your expectation as a customer were metnot met and focus on customer satisaction?
ok
When you have exeeded a customer's expectation?
When they start yelling thanku so much!
How can a successful commercial organisation meet customer expectation?
It never will but you can be as honest as possible
What is the experience for a customer service agent on handling conflict situations and how did she manage the guest expectation?
experience on handling conflict situations? How did you manage the guest expectation?
What is the opposite not meeting expections?
A word for not meeting expectation is underachievement.A less formal term is 'not measuring up'.
What does exceeding customer expectations mean to you?
To exceed customer expectations you try to understand your customers' values and focus on customers who share a common vision
What all additional features can add to your product to exceed customer expectation?
augmented product
