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Explain the different features of a telephone system and how to use them in the workplace?
Bernie1967
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∙ 13y ago
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Features that All Telephone Companies Should Provide?
The first feature that all telephone companies should provide is friendly and effective customer service. If you call your telephone company, you should be able to get in contact with someone when you need to. If you have a complaint, the telephone company should listen to your complaint and try it’s best to resolve it. If you have a question regarding your service, your telephone company should be able to answer the question. Customer service is basically the most important thing a telephone company can offer to you. Telephone companies should provide you with a vast array of features that you will likely need to use on your telephone. If you need a call waiting or caller identification feature on your telephone, your phone company should have those features available and ready to activate whenever you tell them to. Telephone companies that don’t have a lot of features available can find themselves losing business as a result – many people need a lot of features on their telephones. Telephone companies should not be greedy – they should not haphazardly overcharge for their services. They should explain to the customers why they are being charged the amounts they are charged if they ask about prices. Too many times telephone companies just choose an amount to charge for a service because they feel like they can make a large profit from the service price they set. When you choose a telephone company, make sure one of their employees can explain any charges to you that you need explained. A telephone company should not just offer their telephone services to people in large cities – a telephone company should also have telephone services available to people in small communities. A potential customer can get very irritated when he or she finds out that the telephone service company he or she wanted to pick does not offer service in his or her location. A telephone company must be willing to practically serve all communities, whenever it is a viable option. Telephone companies who just serve large cities are probably losing out on a lot of revenue from potential customers.
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