Give an example on the steps you would take to take care of an angry customer
Give an example on the steps you would take to take care of an angry customer
Give her the correct change and apologize.
stick his or her mouth full of dildos 8=======D
Depends on how many customers to which you are referring. If there were one angry customer in front of me, I would say, "This customer's head looks as if it were about to explode." If there were an entire mob I would say, "These customers' emotions are running quite high as they feel they waited in line for nothing."
One way to calm down an angry customer is to repeat what they are saying so they know they have been heard. Another way is to solve the problem and find a solution to whatever made the customer angry.
Look at the question as 'what would happen to the organisation if they handled customer complaints poorly?' For example they would loose business as the customers would go elsewhere.
Look at the question as 'what would happen to the organisation if they handled customer complaints poorly?' For example they would loose business as the customers would go elsewhere.
The reason Customer Service should exceed customer expectations is because customers are the steps on the ladder, without customers where would a company be, you need to treat customers with respect and provide multiple options to keep them happy. ____________
The reason Customer Service should exceed customer expectations is because customers are the steps on the ladder, without customers where would a company be, you need to treat customers with respect and provide multiple options to keep them happy. ____________
Look at the question as 'what would happen to the organisation if they handled customer complaints poorly?' For example they would loose business as the customers would go elsewhere.
An example of going out of your way to satisfy a customer was when you lowered the price to match another price. Or you called them at home to let them know a product was in. Another example would be you researched an answer to a question and let them know.
Say to them "I apologize, Sir/Ma'am." Then, you help them or get someone to help them with the problem they're having. Also one way is to give the customer the reason and look at his or her eyes permanently ! Yeah, and always show them respect..