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What is the difference between customer expectation and customer satisfaction?
Customer expectation is the level of quality and/or service wants before the commercial interaction or transaction occurs. While customer satisfaction is how the customer feels after and regarding the interaction or transaction.
Scope of the study of the customer expectation?
The scope of the study of the customer expectation will dictate the level of service and quality of products that they get. Customer expectation is aligned with the demand level in the market.
What is the connection between customers expectation and customers satisfaction?
customer expectation is, what they want from the service prowiders. and customer satisfaction is provided service to them is making them happy.
The different ways your expectation as a customer were metnot met and focus on customer satisaction?
ok
How are customer expectations formed?
- Through what the customer hear and see - What they read and the messages the organisation sends - What actually happens to them when dealing with the organisation
Why is organisation procedures important to give good customer service?
cause organisation is good
When you have exeeded a customer's expectation?
When they start yelling thanku so much!
How the successful resolution of customer service problems contributes to customer loyalty with the external customer and improved working relationships with service partners or internal customers?
Gaining customer's trust is crucial to gaining customer's loyalty. Customers like to feel valued and know that if a problems arises the organisation is ready to listen, and try to put things right.
How can an organization dignose problems with customer survive?
how can an organisation dignose problems with customer service?
What factors affect how a customer's specific or special needs are accommodated?
The decision on whether to accommodate these needs will be based on: past relationships with the customer potential for future custom from this customer or from contacts associated with the customer the costs associated with the request (to the customer or to the organisation) your organisation's capabilities and limitations long and short-term benefits to the organisation long and short-term benefits to the customer analysis of any associated risks
How poor customer service can have an impact on the reputation of an organisation?
Poor customer service impact on the organisation reputation in the following ways:Loose the customersDecrease the market shareLoose the interests of the customers
What is the experience for a customer service agent on handling conflict situations and how did she manage the guest expectation?
experience on handling conflict situations? How did you manage the guest expectation?
