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Q: How can poor customer service affect a companys image?
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Why is image important and how does image help to promote good customer service?

How is emage important to customers and why?


What is the relevance of good customer service?

Good customer service leaves a lasting impression on the customer. If you exceed the expectations of the customer in regards to the service they receive this will impact how they view the store or company. As a customer service assistant, you are the front line of that store therefore you have to represent the image and brand of your company.


Why would an employer encourage an employee to complete a customer service class?

An employer would encourage an employee to take a customer service class in order to help the employee improve his or her skills in that area. This would, in turn, improve the customer's experience, and therefore improve the public image of the company.


Why good customer service is important for an organisation?

Maintaining a good atmosphere in which to conduct business. Planting seeds for repeat custom. Building-up a good image for investors.


What part do you play in delivering customer service?

Whether on the front line, management etc you play an important role in the organization. However small your position you are key within a company. It's employees are essential to the business, your part in customer service is basically to keep the customer happy and to deliver the best service that you and your team can provide. If you work in retail and other sectors in which customers are the main focus, customer service is your main priority to maintain. You make sure the customer is taken care of, is getting good quality and make sure that you are doing your best to provide them with a great overall experience. The part you play is a representative of the company, what you do effects the business in more ways than one, their image, their goals everything that you do effects the company, you are basically the image of the company as their employee you take on a role and the responsibilities that come with being an employee with that organisation.

Related questions

Sample objective statement for customer service?

Customer service representative where my customer relations skills can be utilized to smoothly handle customer complaints and improve company image.


Why is image important and how does image help to promote good customer service?

How is emage important to customers and why?


What is the relevance of good customer service?

Good customer service leaves a lasting impression on the customer. If you exceed the expectations of the customer in regards to the service they receive this will impact how they view the store or company. As a customer service assistant, you are the front line of that store therefore you have to represent the image and brand of your company.


How do you fix Samsung TV when it shows the picture it should but then overlays an No Signal error over the image even though the image is working fine?

Samsung has very good customer service. Call customer service and ask them what is wrong w the TV.


Which are the components of total customer value?

Product Value Personnel Value Service Value Image Value


Where can one contact Image Bank?

Unlike the implication of the name itself, Image Bank is not a financial institution but a service from the photo site Shutterstock. To contact them, the phone number 866-663-3954 is the best option for customer service.


What is the relation between image perception and patronizing behavior?

The relationship between the two is that if a customer's perceived image towards a company or product and service is good then people will be influenced to patronize it.


What is the contact number for the Sharper Image Outlet?

If you are in need of contacting the customer service for Sharper Image Outlet, you can speak to a representative at their support number (1-877-714-7444).


Why would an employer encourage an employee to complete a customer service class?

An employer would encourage an employee to take a customer service class in order to help the employee improve his or her skills in that area. This would, in turn, improve the customer's experience, and therefore improve the public image of the company.


What are the key factors that can influence the way consumers perceiveproducts and services?

The main difference between the response of customers in service and product perception is that a customer percieves the product in his own way after purchasing a product at a particular price. When a customer purchases a service, the attitude of the customer is the function of Value, Quality and the satisfaction level of the customer. the value of the service is determined vis a vis the price he is going to pay for a particular service. when a customer testifies the quality of a service either by his own past expeerience or by the communication of the service provider. after the consumption of the service the customer measures the satisfaction level he gets from consuming the service. thus the customer perception regarding a service is framed by:- 1. the value of the service. 2. the qulity of the service. 3. the satisfaction level from the service. since the optimum level of the Value, Quality, Satisfaction from a service is always acceptable to the customer. the weightage of all these factors should be maximum. value of the service is related to the price but sometimes the image of the service provider(Quality) excels the price hike and a customer is ready to pay the increased price.


How can the web increase a companys image?

Having a website can make your company look more professional and solid.


When was Isifa Image Service created?

Isifa Image Service was created in 1995.