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Sounds like you need to get a different insurance company.

answerYou will call the Department of Insurance or The ________ Insurance Board in the state where this insurance company headquarters is located, and tell them your plight. They should help you with this problem immediatly. Once you get the number from them, call the insurance company and ask to speak to the president. You will not get him, but you should get someone who handles these kind of problems. ( that's what I would do). Do mot be afraid to do this.
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Q: How can you get a phone number for auto claims where you will actually get to speak to a person?
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