Calm him or her down and only defend yourself from blows, never go offensive.
how to handle an abusive customer you got to be patient and listen closely at what he or she is got to say then respond in a polite way and by their side
Customer is like god but he must be in control. We all have selfrespect and we are respecting the customer but if someone targets us and use such language , then we must not listen such thing and evenafter solving the problem , he continuous ? Then we must show him we also believe in bharat mata ki jai......................................
just apologize to the customer
You speak to her about it or you ask someone who she respects to do it for you.
Can handle " Marking Information System"
This is the person who oversees customer service in general. The "officer" is the person who determines customer service policy - for example, how far the company can go to satisfy a customer, what constitutes how much a rep must take from an abusive customer, etc. It's a multi-faceted position focused on three sides: the customer, the company, and the customer service representative. This person will also, in the event a junior rep cannot answer a question, steps in with a mutually satisfying answer for all parties. After which, the officer will make sure the junior rep is sufficiently trained to handle the issue independently in the future.
don't do it!
shoot them
apple
The same as you would any other customer, with courtesy and respect.
No. Usually banks try to be peaceful and smooth when it comes to dealing with customers. Even if a customer becomes abusive, they will politely ask them to leave the premises. They cannot close a customers account because of abusive behavior. However, they can file a police complaint if the customer was overly and unjustly aggressive.
First, make sure the police or security is near by. Next, treat the customer normally. If anything happens, the police or security will handle everything from there.