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How corporate reputation is measured?

Updated: 9/22/2023
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11y ago

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Officially, there are no ways of measuring an organisation's reputation. It is the end customer that measures the reputation, if the customers hear rumours of the organisation using child labour, harming the environment, or bad customer service for example, the customer will feel less inclined to purchase anything from that company.

On the other hand, hearing about god customer service and environmentally friendly policies, etcetera, then the end customer will feel more inclined to buy from them.

In conclusion, we measure reputation by its effects.

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