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- When managers act ethically they can have a positive impact on other people in the workplace and on the social good performed by their organizations.
- An ethical dilemma occurs when someone must decide whether or not to pursue a course of action that, although offering the potential of personal or organizational benefit or both, may be considered potentially unethical.
- Managers report that their ethical dilemmas often involve conflicts with superiors, customers, and subordinates over such matters as honesty in advertising and communications, as well as pressure from their bosses for doing unethical things.
- Common rationalizations for unethical behavior include believing the behavior is not illegal, is in everyone's best interests, will never be noticed, and will be supported by the organization.
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