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I encountered this problem myself when I made a bear. I didn't realise the caps lock was on when I made its birth certificate in the Build a Bear Workshop store, so its name came out like this on-line on buildabearville: hONEY. Annoying, hey? Well, I emailed the help service on buildabearville and they changed it for me. They just ask you to tell them some information like which store you bought your bear in, the receipt code, some birth certificate information stuff, and what you want its name to REALLY be. Then they change it for you- they're bearilliant! Their email address is vwhelp@buildabear.com. As long as you still have the receipt and the birth certificate and stuff, then this shouldn't be a problem.

It's a bit of a long winded and difficult way of doing it even if it's the only way and it's not your fault, so I'd try not to give it the wrong name in the future- it's just a whole lot easier. CHECK really hard next time when you make your bear to make sure you put in the name you want when you make its birth certificate, to be certain this doesn't have to happen again.

Hope this helps you- it certainly helped me!

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14y ago

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