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Click "start" and go to "Run" Type "services.msc" at the prompt which will open the Services window Scroll down the alphabetical list in the right window pane until you come to the entry with the name "Print Spooler" Right-click this entry, then select "stop". This will stop the computer

running the process that holds your print queues. Leaving that window open for now, click again on "Start", and then click

"My Computer" to open a Windows Explorer window. We've stopped the queue service, now we just have to clear the jam that is

already there. To do this we navigate to the print spool folder which is hiding within the Windows folders. Usually Windows is installed on C: drive, but you

should be easily able to tell when the Explorer window opens which drive it is on. The usual path to the spool folder is

C:\WINDOWS\system32\spool\PRINTERS, but yours may be slightly different. Your windows drive may have another name for instance, but this would

be uncommon. So click on your Windows drive (usually C), then double-click on the Windows folder, and then find the System32 folder and double-click on

that. Windows may warn you that you are about to view system files, but click "View files anyway" message and search out the "spool folder". Within the

Spool folder is your Printers folder, and you should open that. Delete every file within this folder to empty the jammed print queue

(pressing the "ctrl" and "a" keys will select all files and then you can just hit "delete").

Close the explorer window now that we have emptied the cleared spool files, and return to your Services window. we must re-start the Print spool

service, and do so by right-clicking the Print Spoolentry and selecting "Start" from the list.

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Q: How do you delete all the files in the print spool?
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