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You may discover your customer's needs and wants by:

  • Asking them questions
  • Researching the issues and challenges that typically exist in their particular industry or niche

Uncovering a client's "pain points" will enable you to assess whether your product or service genuinely represents a solution to remedy their problem.

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12y ago
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Wiki User

15y ago

I've worked in service driven industries all of my life.

I've taken a lot of classes about customer service.

Here's my very best answer;

Ask Them

Seems simple minded, but it works. If you have a problem customer, just

ask him/her what can you do to remedy the problem. They'll let you know!

If it's something you can do, great. If it's not, you'll have to negotiate a little.

Most of all, let the customer know that you care and that you're listening. you

will soon know what he/she wants or needs.

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Q: How do you determine customers needs and wants?
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