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How do you dialogue with a customer?

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Anonymous

14y ago
Updated: 8/18/2019

The most important form of dialogue with a customer is seeking information:

  • What does the customer want.
  • What does the customer need.
  • What are the customer's expectations related to what you can provide.
  • In a sales based dialogue, what is a customer willing or able to pay for what they are seeking.
  • When you can't provide for the needs of a customer, never end a dialogue with 'I'm sorry'; always end with a next step for the customer to fulfill their need, 'I'm sorry that we don't provide that but here are some alternate (sources, ideas, information, etc.).

Dialogue with a customer should always be professional, using good manners. Never talk down to a customer or tell the customer that they're wrong (even when they are), redirect the dialogue in a direction that will benefit the customer's need. Professional, polite dialogue does not mean using big words or a stiff manner, it should be as casual and friendly as is appropriate for the setting, for example the delivery of furniture would be more casual than at the intake desk at an emergency room.

When interacting with a customer, the goal is to understand their need in relation to what you can provide. You accomplish this through dialogue.

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Wiki User

14y ago

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