no
jm
can i have the conversation between agent and customer in call center
A call center call would start of with the call center agent introducing themselves and asking how they could help. The customer will state the question or complaint and the call center agent will come up with a solution or answer their question.
nothing..
i dont it depend in your understanding
always ask how will you help the customer
nurse deals with patient while call center agent deals with customer so they are interrelated.
A call center agent is the individual who handles incoming or outgoing client calls for a corporate. A call center specialist might handle account inquiries, customer grievances or support concerns.
A customer service representative.
I am very confident. I have been in customer service for over 15 years and ran a call center for 4 years.
The difference is that a call center agents talk to agents that work in one of the store locations, wherever the stores may be located, and the customer service representative talks to the customer, talk about their accounts,and other information.
A call center agent or customer services representative job requires various things like:Listen and respond to customers' needs and concernsProvide information about products and servicesTake orders, determine charges, and oversee billing or paymentsReview or make changes to customer accountsHandle returns or complaintsRecord details of customer contacts and actions takenResearch answers or solutions as neededRefer customers to supervisors, managers, or others who can help