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Depends on the system in use. Some systems will connect you with a person if you press the right codes. If you listen to the recording, they'll usually tell you what button to press (if they don't give you a "to speak with a representative" option, then you probably can't).
Something that technophobes don't realize is that it's almost always to their benefit to use the automated system as far as possible, because "speak with a representative" is statistically much more likely to connect you to someone in a completely different department than you wanted and cannot help you(they may not even know who might be able to help you) than to connect you with the one guy in the company that can do what you need.
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